Frequently Asked Questions
SHIPPING & DELIVERY
Shipping timeframes and methods
What shipping methods do you offer?
Order will be send by post. All parcels have a tracking code to inform you on the delivery date and time.
How long will it take for my order to arrive?
– Delivery times are depending on the destination, time of the year and unforeseen circumstances. An estimated delivery time can be found on the PostNL site. Also the tracking code, we will provide you, will allow you to follow your parcel in real time.
What are your shipping rates?
– Shipping rates depend on the weight of the parcel and the destination. Actual rates can be found on the PostNL site.
Do you offer international shipping?
– Yes, we offer international delivery.
Tracking and updates
Is there a tracking number for my order?
– Once your order has been shipped, we will send you a tracking code per mail. It will allow you to follow your parcel in real time and inform you on the delivery’s date and time.
How do I track my order's shipping progress?
– Postal service PostNL will regularly inform you per mail on the progress of your shipped order. You can also use provided tracking code to follow your parcel on the PostNL site.
Can I specify a delivery date or time for my order?
– Being able to choose the delivery time and/or date is depending on your local postal service. Please check with them if they provide this option.
What happens if my package gets lost or damaged during shipping?
– Please use the contact form on our website to inform us if your parcel is damaged or lost. Our customer support will assist you in finding a satisfactory answer to the problem.
Address and delivery management
Can I change my shipping address after placing the order?
– Please contact us as soon as possible if you wish to change your delivery address after placing your order. If the parcel has not been sent yet, we will be able to change the shipping address.
Can I reroute my package to a different address if I'm not available to receive it?
– Once your order has been shipped, we will not be able to change the delivery address. However it might be an option your local postal service is providing. Please check with them directly.
What happens if I miss the delivery attempt?
– It depends entirely on your local postal service. Please check their website. You can also find information about your parcel on the PostNL site, using the provided tracking code.
Shipping options and costs
Can I combine multiple orders to save on shipping costs?
– It might be possible if the orders are made within a day and do not exceed a total of 20 litres. Please use the contact form on our website to let us know about your multiple orders. Our customer support will inform you further on the possibilities.
Do you provide free shipping on orders over a certain amount?
– No, we do not provide free shipping for orders on our webshop.
Do you offer local pickup as an option?
– No, we cannot offer local pickup for your order.
Do you offer signature confirmation upon delivery?
– We ship order through the reliable standard, track and trace, postal service. If you wish your parcel to be sent with signature confirmation on delivery, please let us know via the contact form on our website. A signature confirmation upon delivery shipping might be more costly than the standard tracking service.
Delays and special situations
What should I do if my order hasn't arrived within the expected timeframe?
– Your order might be delayed due to unforeseen circumstances. Please use the provided tracking code, to follow your parcel on the PostNL site and get update on when your parcel will be delivered.
Are there any delays expected during holidays season?
– Yes, the holidays season is always a busier than usual for postal services. Orders placed at this time of year will likely to take a longer to deliver.
What is your return policy for items that arrive late or damaged?
– Once the order is shipped we have no influence on the delivery time. Complaints on this matter should be referred to your local postal service. If your parcel or its content are damaged on arrival, please use the contact form on our website to let us know. Our customer support will assist you in finding a satisfactory answer to the problem.
PRODUCT & INFORMATION
Product details and features
What are the key features of this product?
– CROPMAX is a biostimulant used as nutrient supplement by professional farmers as well as keen gardeners. Combining the influence of trace elements, amino acids, vitamins and polysaccharides, it stimulates the growth and photosynthesis in plants. Also CROPMAX is certified for organic agriculture.
How does this product work?
– CROPMAX stimulates the growth of at different stage of plant’s life cycle. For example, used at root setting, it will help form a better root system and thus improve the feed and water uptake of the plant. Or used during the flowering, CROPMAX will help increase the amount of flower and promote fruit set.
What materials is this product made from?
– CROPMAX is made from sugarcane, soya and rice molasses.
Is this product available in different packaging sizes?
– Yes, CROPMAX is available in 100 ml, 250 ml and 1 litre bottles and 5 or 20 litres cans.
Usage and compatibility
For which type of plant can I use your product?
– CROPMAX can be used on a wide variety of plants, from fruit and vegetables to cereals and oilseeds, as well as ornamentals.
How do I use this product?
CROPMAX is concentrated and must to be diluted in water before use. The dosage depends on the crop and the stage of development at which it will be applied. Please see our Direction of use page for more details. CROPMAX is then simply sprayed onto the leaves of the plants.
Is this product compatible with organic farming?
– Yes, CROPMAX has a KIWA BSC-Öko certification for use in organic farming.
Are there any specific care instructions for this product?
Are there specific care instructions for this product?
– CROPMAX is generally safe. In some rare cases, if might cause mild skin or eye irritation. As a precaution, we recommend wearing gloves and eye protection when mixing CROPMAX with water. If some of the product comes into contact with your skin or eyes, simply rinse with water.
Can this product be used in combination with my normal chemical fertiliser?
– Yes, CROPMAX can be applied in combination with conventional chemical fertilisers, as well as plant protection products.
Availability and stock
Is this product currently in stock?
– All products for sale in our webshop are currently in stock.
Are there any quantity limits for purchasing this product?
– The weight limit for shipping by postal service is 20 kg. Bare thus in mind that if you wish to purchase more than 20 litres of CROPMAX, the order will have to be sent in separate parcels, increasing the shipping price. If you wish to order more than 200 litres, please let us know first via the contact form.
Pricing and discounts
What is the price of this product?
– The price for the different packagings of CROPMAX are 8,00 € for 100 ml, 15,00 € for 250 ml, 30,00 € for 1 litre, 140,00 € for 5 litres and 520,00 € for 20 litres.
Do you offer any discounts or promotions on this product?
– No, we do not offer any discounts or promotions on CROPMAX.
Do you price match with other retailers?
– The prices in the webshop match the fares charged by our exclusive retailers. If you wish to know if there is a local CROPMAX retailer in your area, please use the contact form on our website.
RETURNS & EXCHANGES
General return and exchange questions
What is your return and exchange policy?
– If your parcel is damaged, and product defect, upon delivery please use the contact form on our website to inform us. Make photos of the damaged parcel and product, we might ask for them in order to process your claim. You do not need to return your damaged product. We will send a new one at our costs.
How many days do I have to initiate a return or exchange?
– Damage claims need to be made within 14 days after delivery. Please check our terms and conditions for further information.
Can I return or exchange an item without a receipt?
– An invoice or an order confirmation email is required for us to process your request.
Damaged or defective items
What should I do if I receive a damaged or defective item?
– If your item is damaged or defective upon delivery please use the contact form on our website to inform us within 14 days. We will need photos to assess the damaged and process your claim. Then either your item will be replace at our cost or we will reimburse you.
Do I need to provide photos or evidence of the damage when requesting a return or exchange?
– Yes, photos will be needed to assess the damage. Please send us also pictures of the parcel if it was delivered damaged.
Will I be reimbursed for shipping costs if I'm returning a damaged or defective item?
– If you wish to be reimbursed for an item delivered damaged, shipping costs will not be included.
PAYMENT OPTIONS
Accepted payment methods
What payment methods do you accept?
– We accept payment by iDeal (NL only), credit cards, bank transfer, Apple pay, Google pay and Paypal.
Can I use a foreign currency for payment?
– Our prices are in euros. It is the only currency we will accept for payment. If it is a problem for you, please use the contact form on our website to let us know.
Payment security
Is my payment information secure?
– Yes, our accepted payment methods all have proven security protocols.
Payment options and flexibility
Can I change my payment method after placing an order?
– It is not possible to change payment method after an order has been confirmed. If you selected the wrong payment method while placing your order, please cancel it and place a new one. Or use the contact form on our website to inform us.
Can I save my payment information for future purchases?
– In connection with the privacy of personal data, it is not possible to save your payment information on our website.
Do you offer any discounts or promotions for specific payment methods?
– We do not offer discounts or promotions for specific payment methods.
Payment support and contact
How can I contact customer support for payment-related inquiries?
– For any inquiry, the easiest way to contact us is contact form on our website.
CONTACT INFORMATION
General contact information
What is your contact information (phone number, email address, etc.)?
– Holland Farming BV is located at Warmtekrachtstraat 5, 8094SE Hattemerbroek. For internet security reason (spamming, phishing…), we do not share our email address on our website. To mail us, please use the form on our contact page.
How can I reach your customer support team?
– The contact form on our website is the fastest way to reach our customer support. You can also message us through the social media platforms facebook and instagram.
Communication channels
Can I contact you through social media platforms?
– Yes, you can find us on facebook and instagram. You can click on the icons, at the bottom of our site, to be redirected to our social media pages.
Is there a specific contact form on your website?
– You can find a form on the contact page of our website.
Can I request a callback from customer support?
– You can always let us know if you wish to be called back when you reach out, using our contact form or social media channels. Our staff will do their best to accommodate your request. However we cannot guarantee we will be able to do so on a short term.
Response time and availability
How long does it take to receive a response to my inquiry?
– We aim to respond within 5 working days. If we missed your message and did not react after 10 days, do not hesitate to send us a reminder.
Can I schedule a phone call or appointment with a representative?
– Please use contact form on our website with your inquiry. Our customer support will set up an appointment with a relevant representative for you.
Language and accessibility
Can I request assistance in a language other than English?
– Our representative can also answer you in Dutch, German or Italian.
Feedback and complaints
Can I provide feedback or make a complaint through your contact information?
– We are always keen on hearing our customer’s experience, in order to improve our services. Please send us your feedback, complaint or compliments via the contact form on our website.
Physical location and visit
Can I visit your physical store or office location?
– We do not have a physical store. Our office is located in the Netherlands. If you wish to visit us, please use the contact form to request an appointment.